Frequently Asked Questions:
Where do you ship to?
At the moment we are focused on the UK but are looking to branch out very soon.
How quickly will my order be despatched?
We look to dispatch all order the following business day, first class.
How much is shipping?
We provide free shipping on all orders.
What do I do if there’s a problem with my order?
If you have any problems at all please contact us at hello@QiEco.co. We aim to respond to all queries within 24 hours.
Do the yoga mats have a strong smell of rubber?
Given the mats are made from natural rubber there can be a rubber smell when first opened. We recommend laying the mat flat overnight before first use.
How should I roll my yoga mat?
All of our mats should be rolled with the upper surface (the coloured side) on the outside.
How should I store my yoga mat?
Your mat should be stored in a cool, dry place indoors, away from direct sunlight.
How should I clean my mat?
The QiEco Yoga Mat: after use wipe down your yoga mat with mild detergent and a soft wet towel. Air dry before rolling.
The QiEco Travel Yoga Mat: after use wipe with a vinegar and water mix (ratio of 1:20). Air dry before rolling.
Can I use oils on my yoga mat?
Please do not use oils on the mats as these can cause staining. We also recommend avoiding the use of oils, lotions or moisturisers on your skin immediately prior to using your mat.
Do the yoga mats contain latex?
Our yoga mats do contain natural rubber so if you have a latex allergy please check with a medical practitioner on the extent of the allergy and the suitability of a rubber yoga mat.